Frequently Asked Questions

This is the part that really excites us! There are many things that make our service truly different, but here's our favorite! We are proud to be REVOLUTIONIZING the short-term vacation rental industry in Punta Cana by introducing our "Stay & Play" ALL-INCLUSIVE model for your guests! (Why should resorts have all the fun?!) That's right; we're the ONLY co-hosting/property management company empowering you to offer the convenience, luxury, service and fun of an all-inclusive resort experience to prospective bookers. This one-of-a-kind business model is how your property will stand out high above the sea of other rentals, drive up occupancy during everyone else's "low season", and maximize your profitability! The best part of all is that we charge you NOTHING for offering this optional guest experience that will have travelers flocking to you! Our pricing remains right at market average rates for standard co-hosting services. Even more amazing is that guests who opt-in to our Stay & Play upgrade will save significant money on dining, tours, and ground transportation while enjoying FREE custom concierge service for booking it all! To learn more about this exciting, one of a kind, all-inclusive model, check out our "(https://bmecreative.wixstudio.com/dominicancoastsite/policies-2-1)Stay and Play" All-Inclusive Experience (https://bmecreative.wixstudio.com/dominicancoastsite/policies-2-1)page now! While we think this approach to driving revenue for our clients is extraordinary on its own, we're equally proud of the other ways Dominican Coast Hospitality is the best in the business. Whether it's our U.S. standard of service excellence, our bilingual leadership team, our personal values around ethics and integrity, our spirit of genuine friendship and support for all clients and guests, the extra "little things" we offer your guests to set you apart (customized vacation itineraries, special occasion decor, airport transportation, concierge service, and more!) we pride ourselves on going the extra mile to surprise, delight, and create raving fans. We're never satisfied with "typical" service. As we like to say, by engaging Dominican Coast Hospitality to manage your investment today, you get to "coast" into peace, profitability, and perfect service!

We handle everything—so you don’t have to. Here at Dominican Coast, we like to say our clients "coast" into peace, profitability, and perfect service! As your dedicated co-host, we manage your Airbnb or VRBO property from listing optimization and guest communication to cleaning, maintenance, pricing strategy, and concierge services. Our goal is to maximize your revenue, maintain your property’s pristine condition, and deliver a seamless, five-star guest experience—all without you lifting a finger.

You remain in full control. Think of us as your expert partner. You set the rules, pricing preferences, and availability, and we handle the day-to-day operations, guest experience, and behind-the-scenes management. If you ever want to adjust how things are run, we’re just a message away.

We use dynamic pricing strategies based on real-time market data, seasonal trends, competitor analysis, and local demand. This ensures your property is priced competitively while maximizing your income. We monitor and adjust rates regularly to keep your listing performing at its peak.

We provide 24/7 guest support from inquiry to checkout. We respond promptly to questions, provide clear and friendly guidance, and quickly resolve any issues. Our goal is to turn your guests into "raving fans". Whether it’s a late check-in request or an unexpected maintenance need, we handle it professionally, with care and passion, ensuring an excellent guest experience.

We attract high-quality guests by carefully curating your listing, enforcing house rules, and setting expectations upfront. Our guest vetting process prioritizes responsible travelers who respect your property.

We partner with top-tier professional cleaning teams who follow a detailed checklist to ensure your property is spotless for each new guest. This includes sanitization, fresh linens, and restocking essentials. We also conduct quality checks to ensure every stay meets our five-star hospitality standards.

We provide regular performance updates, revenue reports, and detailed financial breakdowns. You’ll always know how your property is performing, and you can access real-time booking and financial data whenever you need. Transparency is key—we keep you informed every step of the way.

We implement a screening process to ensure responsible guests book your home. After each stay, we conduct thorough inspections and deep cleaning to maintain your property’s high standards. Our team proactively handles maintenance, addressing minor issues before they become major problems.

It’s easy! Simply contact us for a free consultation, and we’ll discuss your property, your goals, and how we can help. From there, we’ll create a customized plan, set up your listing (or optimize your existing one), and start managing everything for you.

We offer full service Co-hosting and Property Management so you can passively sit back, relax, and watch your investment pay for itself. Our partnership fee is 25% of booking revenue per stay. There are no hidden fees - Just a straightforward partnership designed to help you succeed. We only make money when you do, so our mission will always be to maximize your profitability. Check out our services (https://bmecreative.wixstudio.com/dominicancoastsite/services)page for exact pricing on additional services and request your FREE consultation today! (please make "request your free consultation" a hyperlink to the contact form.)

At this time, Dominican Coast Hospitality passes the cleaning fee of $70 on to the guest, as is typical and expected in platforms such as Airbnb. This fee is paid in full to our company by the booking platform, which in turn is used to compensate trained, professional cleaning staff and, when applicable, laundry service to ensure white-glove hotel-quality deep cleaning and laundry turnover.

At this time, the two primary short term booking platforms are Airbnb and VRBO although there are others we can engage as well. The airbnb model offers two options, but the one we recommend is where the Host (property owner) pays 3% of booking subtotal (nightly rate + cleaning fee) to Airbnb, and the Guest pays 14-16% service fee. On VRBO, there are also two options, one in which the property owner pays an 8% service fee to the platform. The other options is a flat annual fee which is much more cost-effective for a property regularly listed on booking platforms.

To service your guests and manage your investment in a high-quality, profitable way that's worthy of the rock star you are, we collect a one-time $249 USD "Guest-Ready" Setup Fee to cover your property's 5-star glow up before your first guests arrive. This includes initial deep cleaning and sanitization, cleaning supply provision, procurement of guest consumables (paper products, trash bags, drinking water, coffee, dish soap, hand soap, etc.) and a full inventory report and maintenance audit. For properties without existing professional listings and photography, we offer our $499 USD "Showstopper" photoshoot and listing service. This covers property staging, the services of a professional photographer, and full copy-writing and content creation of the property listing on multiple platforms (including pricing optimization, compelling marketing language, etc.). This essential service will pay dividends in the years to come and is a crucial investment to ensure a successful launch and long term profitability for you!

Nope! You'll only (of course) need to provide the monthly consumables for your guests, which we will manage for you at a fixed monthly cost of $85 USD which covers the labor, mileage and purchase prices involved in restocking things like paper products, trash bags, coffee, water, and property cleaning supplies.